Customer Service

Terms and Conditions

Mataan LLC. (“Mataano”)’s, Terms & Conditions of Sale (“Terms”) is a legally binding part of Mataano’s sale and shipment to you the buyer, (“Customer”) of Mataano’s goods and products. These Terms shall apply to the purchase and delivery of any and all Mataano good(s) and product(s) and may be amended from time to time. By breaking the seal of the packaging containing Mataano’s goods and products Customer expressly agrees to be bound by these Terms.

Conditions of sale

Goods and products included in the packaging are sold to Customer strictly for retail sale and under no circumstance: a) to be resold to other retailers, and b) for international shipments not imported back into the United States, nor c) otherwise sold in the United States, its territories and protectorates. Such actions will invalidate Customer’s license and authority of the goods and products purchased in violation of controlling principals of intellectual property and United States Customs Service.

Sale information 

No cancellations or modifications will be honored for orders placed on our online sale. All purchases are final sale and absolutely no returns or exchanges will be accepted. All discount codes must be applied prior to checkout or they cannot be applied to the purchase total.

All sample sales, coupon/ discount promotions & promotional sales are final sale. No returns or exchanges. Free shipping is not included. All sales, coupon or discount promotions cannot be combined with any other offers. Coupon/ discount promotions cannot be used on previous purchases. All coupon/ discount promotions cannot be used to purchase gift cards.


The price payable by customer will be the price Mataano sets forth in its Order Confirmation. Promotional discount codes cannot be combined with other offers unless expressly stated. Mataano reserves the right to determine the category of merchandise to which a given offer applies. Discounts will not apply to taxes or other fees. In the event of a sale or other promotion, no price adjustments will be made to previous purchases.

Payment and settlement

Payment is due immediately upon receipt of Mataano’s good(s) and product(s), unless stated otherwise by Mataano. In case Customer doesn’t make payment(s) owed as set forth on the Order Confirmation and this Invoice Customer will have defaulted and breached this Agreement.

Visa®, MasterCard®, American Express, and Discover will be accepted by Mataano.

Customer will indemnify Mataano against any and all costs, losses and expenses incurred by Mataano as a result of cancellation.

Customer’s statutory right to set-off, if any, only applies to undisputed or judicially finally adjudged counter-claims. Any statutory rights of withholding by Customer, e.g. defective of goods, will only apply to said counter-claims which arise out of the same contractual relationship with Mataano.

Shipment & Delivery

All domestic orders are shipped via UPS. Rates are determined by weight and destination. All orders placed Monday - Friday before 12 PM EST will begin processing that day and will ship within 24 hours. Orders placed after 12 PM EST will begin processing the next business day. Orders placed on Friday after 12 PM EST will be sent out the following Monday.Transit times do not include Saturday, Sunday or holidays.

All international orders are shipped via US Postal Service "International Priority." Rates are determined by weight and destination. Customs fees, import duties, and taxes may be applied once an international shipment reaches its destination. These charges are the customer's responsibility and will vary from one country to another. Contact your local customs office for details. Delivery may be delayed by customs and/or local postal requirements.

Shipment, delivery, place of performance and payment is New York, New York. Risk of damage to or loss of goods passes to the Customer on delivery, FOB origin.

Where goods are supplied for export, Customer is responsible for complying with any and all import regulations and in the country of destination and for paying any import duties.

Date of delivery shall only be taken as an indication, conditions of shipping and transport are not guaranteed.

Terms of delivery shall only commence upon the Confirmation of Order’s receipt and any necessary domestic or foreign certificates have been acquired and/or produced by Customer.

Mataano’s obligation of delivery shall be subject to Mataano’s receipt of correct and timely deliveries from Mataano’s suppliers.

Customer is obligated to accept partial deliveries. Variations in size, weight and quality are permissible in accordance with the respective industry norms or, where such products are not covered by industry norms, in accordance with Mataano’s customary practices.

Return Policy

We will gladly accept returns on full priced items. If you wish to make an exchange, we ask that you follow this procedure to return the original item for a refund and purchase the desired item through the website as a separate transaction. Marked down items or items purchased with a discount code are final sale. Made-to-order items cannot be returned or exchanged. Please see below for the correct return procedure.

We do not accept returns for items shipped internationally.


Please email Return Requests to for a Return Authorization with 7 days of receiving your order. Please include your order number. We will respond to you within 24 hours. Your return package must be post marked within 7 days of receiving your Return Authorization. 


How to purchase your Mataano

Buying from us is easy. Our Online Shop is always available and we process and ship orders as quickly as possible in accordance with our Terms & Conditions. To start, just make your selections in our Online Shop, and then follow the onscreen directions. Your total shipping charges are automatically computed at checkout, prior to the completion of your order. You'll receive instant order acknowledgment via e-mail. Once the order has been processed and we do have your item in stock, your order will be packed securely and shipped. Please allow up to 48 business hours to process and note that quantities are limited & subject to availability. **In the event of a sale or other promotion, no price adjustments will be granted on previous purchases.

 Payment methods

We accept MasterCard, Visa, Discover and American Express.

 Sales tax

Since we are located in New York, all orders shipped to addresses in New York State are subject to 8.875% Sales Tax. Anywhere outside New York State are not subject to the tax. 


Mataano’s goods and products may only be returned after Mataano issues a Return Authorization.




Any and all claims against Mataano – regardless of the legal reason – shall be barred and effectively waived six (6) months after discovery.


Customer acknowledges, agrees and warrants: Customer’s purchase of Mataano’s good(s) and product(s) is for Customer’s sole benefit and not the benefit or any third party nor re-importation into the United States.

Mataano retains all titles (including, without limitation intellectual property rights) and interest in any materials information and content not expressly granted licenses for herein and no implied rights or licenses are granted herein.

All rights not expressly granted herein are reserved, as such there are no implied rights in law or equity that may be applied to this License and issues stemming therefrom. MATAANO® is a registered trademark of Mataano LLC., © 2003-2015, all rights reserved.


Nothing herein will be deemed to create a joint venture, partnership, franchise or any other type of business association between the Parties.

No waiver, amendment or modification of these Terms shall be valid, enforceable or binding upon Mataano unless expressly agreed to in writing prior by Mataano.

Any notice shall be made via Federal Express, United Parcel Service, Certified Mail, Registered Mail, return receipt requested.

If any provision herein is invalid, illegal, or incapable of being enforced by reason of any rule of law, statute, regulation, or public policy, then the invalid, illegal or otherwise inappropriate part of such provision shall be deemed deleted, ab initio, and revised to the extent legally permissible to reflect the original intention of the parties and, to the extent reasonably possible, the remainder of such provision and all other provisions of this Agreement shall nevertheless remain in full force and effect. The same shall apply in case of gaps in the contract.

If Customer breaches a term hereof, or unsuccessfully brings action against Mataano, Customer shall pay  Mataano’s costs and expenses, including attorney’s fees.

Any and all claim(s) or cause of action arising out of or related to Mataano must be filed within six (6) months after such claim or cause of action arose or is forever barred, both at law and in equity.

Mataano shall not endorse and be responsible for the accuracy or reliability of statements made by third parties, including, but not limited to blog posting and comment posting.

Customer expressly agrees that any litigation concerning Mataano, its good(s) or products(s) shall be controlled by New York law without application of Conflict of Law provisions as well as venued in a Court in New York County, New York State. Copyright Mataano NY, Inc., 2003-2014 All Rights reserved.